Contact us within 14 days of receiving your order and we’ll inform you of the next steps.
The best, quickest and easiest contact method would be to e-mail us: firstname.lastname@example.org
Upon contacting us, we will provide you with a return ID. You will need to attach this ID number or receipt with your return prior to sending it back to us. This helps speed up the process as we have full control of our returns.
If you would be exchanging this return for the same or different product, please ensure you mention this in the e-mail. Having your order ID number in the e-mail will help speed up the process.
If you are returning the product for a refund, please read below for our refund information.
Refunds will be sent back to the original method of purchase.
Please allow between 3 – 5 working days from when we receive the return before expecting the refund.
If you have any more questions, please feel free to contact us.